Ebbsfleet United has the following vacancy for an Operations Assistant open for applications. Please see the job description and process below…
Location: Ebbsfleet United
Salary: Competitive, dependent on experience
Hours: Full-time, including evenings, weekends, and matchdays
Join Our Team
We are looking for an enthusiastic, organised, and proactive Operations Assistant to support the day-to-day running of our football club. This is a varied and hands-on role that is central to delivering excellent experiences for supporters, sponsors, players, staff, and visitors.
No two days are the same. From managing club memberships and sponsorships to helping deliver successful matchdays and events, you’ll play a key role in ensuring our operations run smoothly throughout the season.
Key Responsibilities
Administration & Customer Service
• Manage reception and act as the first point of contact for visitors and supporters.
• Handle incoming telephone calls and general enquiries professionally.
• Respond to customer, sponsorship, and membership enquiries.
• Coordinate shirt printing for supporters, players, and staff.
• Maintain accurate records and databases.
Commercial & Membership Support
• Process and administer season ticket sales and renewals.
• Manage player sponsorship packages and associated communications.
• Support the administration of lounge memberships and hospitality offerings.
• Coordinate and support the Junior Fleet programme.
Matchday Operations
• Assist with all matchday preparations and operational requirements.
• Prepare floor plans, table plans, and event signage.
• Coordinate staffing allocations and provide supervision where required.
• Organise mascot and Guard of Honour experiences.
• Set up tills and card payment machines.
• Prepare director seating areas, including seat covers.
• Coordinate kiosk setups and ensure readiness for opening.
• Support bar stocking and hospitality preparations.
• Assist in delivering a professional and enjoyable matchday experience for all attendees.
Stock Control & Purchasing
• Carry out regular stock takes across kiosks, bars, and hospitality areas.
• Monitor stock levels and place orders with suppliers.
• Receive, organise, and manage inventory deliveries.
• Ensure stock is stored safely and efficiently.
Event Management
• Assist in the planning and delivery of club events, hospitality functions, and corporate events.
• Coordinate event logistics and venue setup.
• Liaise with suppliers, staff, and stakeholders.
• Support event delivery from planning through to completion.
About You
The ideal candidate will:
• Be highly organised with excellent attention to detail.
• Have strong communication and customer service skills.
• Be confident working independently and as part of a team.
• Be able to manage multiple priorities in a fast-paced environment.
• Have good IT skills, including Microsoft Office.
• Be flexible and willing to work evenings, weekends, and matchdays.
• Have a positive, can-do attitude and a willingness to get involved in all aspects of club operations.
Desirable Experience
• Experience in sports, hospitality, events, retail, or operational environments.
• Knowledge of ticketing, membership, or CRM systems.
• Previous experience supervising staff or volunteers.
• Understanding of stock management and ordering processes.
What We Offer
• A varied and exciting role within a football club environment.
• Opportunities to gain experience across operations, events, hospitality, and commercial activities.
• A supportive and dynamic team environment.
• The chance to play a key role in delivering memorable experiences for supporters and stakeholders.
To apply, please send your CV and a covering letter outlining your suitability for the role to [email protected].
Closing Date: 13 November 2026
Interviews: 16 & 17 November 2026
