Season ticket T&Cs

Please find the season-ticket terms and conditions below. For any enquiries, please contact our club office staff who will be pleased to help you with any season or matchday ticket purchase.

  1. Issue of Season Ticket

1.1 The issue of a season ticket and subsequent access to the Ground is subject to the Terms and Conditions of Entry.

1.2 Season tickets are for the use of supporters of Ebbsfleet United (the Club) only. By applying for a season ticket and/or using the same ticket you hereby warrant and represent that you are a supporter of the Club.

1.3 Season tickets must be available for inspection at any time, as must proof of age or status to validate a concession ticket. Failure to do so could lead to

1.4 Season ticket cards should be inspected upon receipt to ensure that details are correct. The Club accepts no responsibility in the event of the wrong ticket being issued.

1.5 Prior to the first game of the season, season tickets are non-refundable unless authorised at the discretion of The Club’s board. For a refund request, the season ticket must be returned fully intact prior to the first league game of the season with supporting information requesting a refund. The Club’s board will then decide if a refund will be given within 14 working days. Once the first league fixture has commenced, season tickets are non-refundable.

1.6 By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

  1. Admission to the Ground

2.1 Use of a season ticket constitutes acceptance of the Terms & Conditions of Entry and Ground Regulations.

2.2 A season ticket permits you to occupy at the match the seat or a space in the stadium indicated on the season ticket or such other alternative of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.

2.3 Nothing in these conditions of issue shall constitute or imply any entitlement to occupy the seat indicated on the season ticket in any subsequent season.

2.4 You shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio visual material or any information or data in relation to a match or any aspect of it.

2.5 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.

2.6 You shall not offer or distribute (either free or for sale by any person) within the Ground or on the club’s footprint, any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of test publications in any format where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.

2.7 The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry or Ground Regulations.

2.8 In the event of a season ticket holder being found guilty of any football related offence, the Club reserves the right to withdraw the season ticket forthwith with no refund given.

2.9 For safeguarding reasons, children under 12 are not allowed entry to the stadium without a responsible adult.

  1. Use of Season Ticket

3.1 Season tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality of travel package, or used for any other commercial purpose save as expressly authorised by the relevant League or the Club.

3.2 You may only resell or transfer the Season Ticket to a guest with the express written consent of the Club given at the Club’s absolute discretion. The transfer must not involve payment or benefit in excess of the face value of the ticket. Such resale or transfer to any guest will be subject to the Terms and Conditions of Entry which will apply to that guest as if he/she was the original purchaser of the season ticket. Upgrades from a Concession rate to Adult can only be carried out through the Club’s ticket office for the relevant fee and subject to the Club’s discretion. No refund will be given if it is changed to a category of less value.

3.3 The unauthorised sale of tickets is illegal under section 166 of the Criminal Justice and Public Order Act 1994. The Club will inform the police when it becomes aware that season tickets are being sold illegally and will press charges to be brought against those breaking this law.

3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity and age if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to retain the Season Ticket at any time.

3.5 Proof of status will be required at time of purchase. The aforementioned dates are amended ahead of each new season and are subject to change.

3.6 Any Season Ticket obtained or used in breach of the Terms and Conditions of Entry will be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of the Season Ticket may result in the holder being ejected from the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against persons as it sees fit in connection with such matters.

3.7 Should you wish to move your season ticket seat during the season then you can do so, subject to availability, payment of any difference in entrance fee and an administration charge.

3.8 Hospitality upgrades are classed as a ticket and are not a stand-alone product.

3.9 Should a game be postponed or abandoned, season ticket holders will be admitted to the rearranged fixture free of charge. If a match is abandoned after entry to the stadium, spectators will be advised via the club’s website and social media, the ticketing arrangements for any rearranged fixture.

  1. Changes to Dates, Refunds and Exchanges

4.1 No guarantees can be given by the Club that a Match will take place at a particular time on a particular date. The club reserves the right to reschedule any match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

4.2 The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel costs.

4.3 The Club may on rare occasions divert away from the match pricing structure to offer reduced priced tickets for a fixture. This is taken account when pricing the Season Ticket. No refund on any difference will be available to Season Ticket holders should a ticket promotion take place.

  1. Lost or Stolen Season Tickets

5.1 In order to gain admission to the Ground the Season Ticket must be presented in the presence of the turnstile operator or steward, upon entry at every Match.

5.2 If you fail to bring your season card to a game you will be required to visit the ticket office to cancel your season card for that game and get a duplicate ticket to gain entry on the day.

5.3 If a Season Ticket is irreparably lost, stolen or destroyed, you can apply to have the season ticket re-issued. The Club will treat each case on its individual merits before deciding whether a duplicate Season Ticket shall be issued. Should a replacement be approved this may be subject to an administration and replacement fee at the club’s discretion.

  1. Contact Details

6.1 From time to time, the club may need to contact you regarding issues relating to a fixture, purchase of a seat or other matter. It is therefore important that if you change your email address, phone number or address during the season then you must notify the Club as soon as reasonably practical or update your details via the online account.

6.2 By giving your data you accept that Ebbsfleet United will store your data and process it as deemed necessary, which may involve a third party to enable the sale of tickets to take place or to send marketing materials for the Club or in the interests of public safety and security. Please note that Ebbsfleet United will never sell your data to third parties. If you wish to opt out of receiving marketing materials directly from the club then please contact info@eufc.co.uk.

  1. Cancellation & Withdrawal of Season Ticket

7.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms & Conditions of Entry to cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions will constitute serious breach of the Terms & conditions of Entry:

  1. NO SMOKING allowed in any part of the Stadium
  2. Persistent standing in seated areas whilst the Match is in progress
  • Sale or transfer (save as permitted) of this Season Ticket to any person
  1. Deliberate misuse of the Season Ticket.
  2. The supply of any misleading or incorrect information in any application
  3. Persistent swearing during the match
  • The throwing of any object within the Ground without lawful authority or excuse
  • The chanting of anything of an indecent or racist nature
  1. Any misrepresentation in relation to Clause 1.2
  2. Breach of the terms of any Membership
  3. Any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this Season Ticket.

7.2 In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any match ticket or season ticket at its discretion.

7.3 These Terms & Conditions are applicable for games played at the Kuflink Stadium.

  1. Exclusion of Liability

8.1 To the maximum extent permitted by law, the club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

  1. Governing Law

9.1 These conditions of issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

  1. Definitions

In the Conditions of issue the following words and phrases shall have the following meanings: “Conditions of Issue” means these terms and conditions governing the issue and use of a Season Ticket “Ground” means the football stadium and all other locations owned, occupied or utilised by the Club. “Ground Regulations” means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (Copies of which are available upon request). “Guest” means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a season ticket under the Terms and Conditions of Entry. “Match” means any English Football League football match in which the Club participates and that takes place at the Ground. “Season Ticket” means a season ticket booklet (and all or any component vouchers therein) or any season ticket card (and/or any rights arising out of or in its connection with any of the foregoing) for admission to Matches. “Terms and Conditions of Entry” means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football Association Premier League Limited (“FAPL”), the English Football League and the National League, the Ground Regulations; and the Conditions of Issue. “Data” means the information required to identify and contact an individual, such as, but not exclusively, the name, date of birth, address, telephone number or email address.

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